Refund and Returns Policy

Refund and Returns Policy

At Casuwell, we stand behind the quality of our products and services. Whether you’re purchasing digital automation tools, subscription plans, or physical accessories from our store, we want you to have complete confidence in your experience. If you’re not fully satisfied, we’re here to help with simple, transparent return and refund options.

1. Eligibility for Returns

To qualify for a return or refund, the following conditions must be met:

• The return request must be initiated within 30 days of the original purchase date.
• Digital products are eligible for Refund within 24 hours.
• Items must be in their original, unused, and undamaged condition.
• A valid proof of purchase (invoice or order ID) is required.
• Returned products must include all original packaging, manuals, and accessories (if applicable).

2. Non-Returnable Items

Certain items and services are exempt from being returned or refunded:

• Subscriptions once accessed, downloaded, or activated.
• Gift cards or promotional credits.
• Personalized or custom items that have been specially created for you.
• Services already rendered (e.g. completed digital marketing campaigns).

3. Return Process

To initiate a return, please follow these simple steps:

1. Contact our support team at contact@casuwell.com with your order number and reason for return.
2. Our team will review your request and provide return authorization along with the return shipping address (if applicable).
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds

Approved refunds will be processed within 5–7 business days of receipt of the returned item or confirmation of digital cancellation. The refund will be credited to your original payment method.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please first check with your bank or credit card company. If the issue persists, contact us at contact@casuwell.com and we’ll assist you immediately.

6. Exchanges

We replace defective or damaged physical items free of charge. If you need to exchange an item for the same one, send us an email and we’ll guide you through the process.

7. Contact Us

For any questions about our return and refund process, please contact our friendly support team:
Email: contact@casuwell.com